International Delivery Over Christmas:
Please note this is dependent on the destination and post code, customers will be notified prior to dispatch of any delays.
Please allow an additonal 5-7 working days for delivery after dispatch.
Due to the time of year please allow 2-5 working days for the dispatch of orders placed between 20th December and 2nd January.
International DHL Express Delivery Order Before 2pm (For countries outside the UK)
Takes 1-3 working days (excluding weekends & bank holidays)
Costs dependent on country and weight, shipping shown at checkout and based on a 2kg weight. Time scales are a guideline and can vary dependent on the area within the country. Please note we do not deliver to remote areas and your order can be subject to a refund. For postcodes we do not deliver to please click on the following link: Remote Areas
What If I am not home when it arrives?
Our couriers will try to leave your parcel with a neighbour or in a safe place or they may attempt to re-deliver the next working day. If this is not possible the courier will leaving a calling card explaining how to re-arrange your delivery.
There is a problem with my order?
If your parcel has not arrived you can track your parcel at https://parcel.dhl.co.uk/track-a-parcel/ If you are missing any items, have been sent the wrong items or have any other problem with your order please contact us using the contact form provided under the contact us section. We will endeavor to get any problems fixed asap. Please note delivery time scales may not often be adhered to. Although Dressed In Lucy will dispatch your goods on time, DHL does often have delays and the advertised time scales are therefore a guideline. Please note, specific safe places and/or neighbours to leave your goods with will help ease this process if you are not going to be home.
Please see Terms & Conditions for more information regarding delivery.
For orders to the USA please read the terms & conditions.
Customs & Import Duties
Depending on the value of your order, your Dressed In Lucy parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of Dressed in Lucy's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
For orders to certain countries DHL will only deliver to a business address.