Get It In Time For Christmas
In order to make sure you get your parcel in time before Christmas and New Year we have popped all our last order dates below:
UK Mainland Standard Delivery:
Order before 13:00 on the 17th December
Please note orders placed between 13:00 on the 20th December and the 2nd January can take up to 7 working days for delivery after dispatch.
UK Mainland Next Working Day Delivery:
Order before 13:00 on the 20th December
Please note we will not be operating a next day service between 13:00 20th December and 13:00 2nd January.
UK Mainland UPS Next Working Day Delivery:
Order before 15:00 on the 20th December
Please note we will not be operating a UPS next day service between 15:00 20th December and 15:00 2nd January.
Order before 13:00 on the 19th December*
Please note this is dependent on the destination and post code, customers will be notified prior to dispatch of any delays.
We will not be operating an express service on orders placed after 13:00 on the 20th December. Please allow an additonal 5-7 working days for delivery after dispatch.
Due to the time of year please allow 2-5 working days for the dispatch of orders placed between 20th December and 2nd January.
Customer services will be closed between 17:00 on the 20th December until 09:00 on the 2nd January.
All UK purchases made between 3rd December and 20th December have until the 6th January to return their goods. Please note any returns delivered to our warehouse after the 6th January purchased between these dates will not be accepted. Please take return postage time in to consideration when returning your goods. Our usual 14 days return policy will be applied to any goods purchased prior to the 3rd December and after the 20th December. Please see our returns section for further details.
Please allow 10 working days for us to confirm that we have received your return. Please allow up to a further 7 working days for us to process your return. Once this is back to us and it has been processed it will take the following time scales to get back in to your account;
Bank account payments 3-5 working days
Paypal 1-2 days
You will receive an email from Dressed In Lucy once your return has been accepted, then a further email stating it has been refunded. You will also receive an email from Paypal/Worldpay depending on the method of payment confirming your refund.